Advocacy and patrimonial strategy
How to capture advocacy and govern growth as a system: sector case, reference capture, peer-reference call, formal advocacy, the three growth crises, client concentration and the ARENA 414 methodology.
Formal industrial advocacy: twenty-five to forty per cent less acquisition cost for the next customer
Industrial companies with formal advocacy programmes reduce the acquisition cost of the next customer by between twenty-five and forty per cent. The lever is documented and remains among the least applied in mid-sized industry.
The sectoral case study: the last barrier between the customer's committee and the yes
Sixty-four per cent of B2B buyers revisit at least one documented case study before signing. Without a case from the specific sector, the transaction falls forty points. Building the relevant case is a strategic commercial asset, not a marketing deliverable.
Seventy-three per cent of industrial manufacturers do not capture references. It is marketing paid twice
References are generated in industry with reasonable frequency. Most manufacturers do not document, systematise or reuse them. The acquisition cost is paid twice: to produce satisfaction and to fail to convert it into a commercial asset.
A call from a referee customer is worth more than ten hours of sales
The industrial buyer closes twice as fast and with eighteen points less discount when they receive a peer reference. The arithmetic places the referee-customer conversation among the commercial levers with the highest available return.
When a customer weighs more than thirty per cent, there is no company, there is an outsourced division
Customer concentration is one of the worst-governed strategic risks in mid-sized industry. Above a certain threshold, the supplier ceases to be an autonomous company and becomes an operating division of its largest account, without having decided so.
The three predictable industrial growth crises: overload, stall-out and free-fall
Eighty per cent of significant value movements in a company occur in three identified and predictable crises. Knowing which one the company is in is what distinguishes a growth audit from a descriptive report.
Auditing growth is not accounting. The nine dimensions where it leaks unseen
Financial audit measures what the company is. Growth audit measures what the company is failing to become. They are distinct disciplines, with distinct purposes, and most mid-sized industrial companies only apply the first.